Facebook is a great way to stay in touch with friends and acquaintances but it has shortcomings of its own. One of the biggest weaknesses of Facebook so far has been its lethargy in taking action against fake profiles. There are all sorts of weird people who like impersonating others probably because they have little happening in their own lives to amuse them. Facebook offers the option to Report/Block this person at the left side of each profile page. Once you click on that it asks you whether this person is impersonating you or someone else etc. If you report a profile more than once, the system recognizes that you have submitted a prior request. Now if I have submitted a prior request then what is taking Facebook administrators so long to fix the complaint! Customer service anyone?! Or is it that we are not really the customers because we don’t pay a penny for using it.